Derek talks with Tim Fulton today about a couple of the roles of a small business leader. One being the talent agent. As the talent agent for your company, you're responsible for getting the "right people on the bus, and in the right seat." You're also the score keeper. It's important to keep track of whether you're winning, or losing. Then making sure you're communicating, key numbers to employees so that they know.
Jason Belmonte is one of the best bowlers of all time, and one of the first bowlers to gain media attention. In this episode, Derek talks to Jason about his passion for bowling, and if he ever thought about doing something else? Jason also talked about what his main motivator is to keep bowling professionally, and get through those tougher times.
John Dijulius is considered the authority on world-class customer service, having written 5 books, including his newest book "The Relationship Economy" which hit #1 on Amazon sales. On today's episode, Derek talks with John to learn a little bit more about his background, and his new book "The Relationship Economy."
On today's episode, Derek talks with Beth Comstock about making a pivot, a change, and asking an all important question "tell me something I don't want to hear." Beth talks about the process of how to ask this question to get this all important feedback.
Alden Mills was trying to launch a the worlds greatest fat burning device, which ended up having backers and raised $1.5 million. Through this, he learned 1.5 million ways to NOT launch a product. This led him to his invention of "The Perfect Pushup".
Derek talks with entrepreneur, author, and customer service expert John DiJulius.
John is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.
As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.
John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models as well. Not only is John the Owner, President and Chief Revolution Officer of The DiJulius Group, he is also the Founder, President and Owner of John Robert’s Spa; Named one of the Top 20 Salons in America with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories.
Learn more at:
John's newest book "The Relationship Economy":
Challenges and setbacks are just a part of personal growth. How you handle those challenges and setbacks will define how you move forward. Ishveen shares some tips on how she handles these situations to help you get past it, and get your team to rally around you during those times.
Being a leader in your organization requires delegation. It's important to focus on where people are at on the "S" curve that Whitney Johnson talks about. Focusing on where people are at on the "S" curve will help you figure out how to maximize people where they're out.
Alden Mills has a special grit deep within his being that really drove him to do the amazing things he has done, and overcame great obstacles. Alden shares some a mindset where he asks himself "what if it works out? What if whatever it is you try to do actually works out?" The only true limitations is your imagination of what can truly come true.
On today's episode, we hear from Matt Miller who shares about his background. Matt shares some of his experience being in the Air Force academy as a pilot, to leaving after his time was up and then jumping into the corporate world. Matt found that he didn't like that he was still being told what to do in the corporate world, even with the added freedom,